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Dedicated Server Support Overview

Interplug Dedicated Server customers are backed by experienced and professional support staff that in addition to ensuring 100% server uptime, will gladly assist with any software configuration/installation issues clients may require. System Administration Rates start at $100/hr. To inquire about special rates, please e-mail sales@interplug.com for a support contract rate.

Dedicated Server customers are encouraged to keep their Operating Systems up to date with the latest hotfixes and service packs. Below are some links that will help you stay in the loop.

Dedicated Server Work Order Request

If you have a support contract with Interplug, or wish to order custom System Administration time, please e-mail us at support@interplug.com. We will send you a work order form, along with information about our support contracts.

Dedicated Server Emergency Support

If your server appears unreachable, e-mail 911@interplug.com. Please include your server id, and any pertinent information such as ping and or traceroutes. You will receive a response as soon as possible.

Note: While we re-launch our site, some support documents may be unavailable. We apologize for the inconvenience. As always, if you need an answer *now*, e-mail us at support@interplug.com